South West Communications Group is set to be the sole outsource partner for all Toshiba Unified Communications & Solutions (UCS) products to support resellers across the UK.
And as the October 1st, 2016, official handover date approaches, swcomms has contacted Toshiba resellers to inform them of their new status.
All day-to-day Toshiba UCS parts, licences and support will be provided by swcomms as the new operations and management hub in the UK.
Brian Lodge, swcomms’ managing director, said: “We have worked in the telecoms industry for more than 30 years and have been a Toshiba partner for just as long, making us one of the first businesses to sell the product in the UK.
“We have long been recognised as an expert in the maintenance of Toshiba UCS products, so we are ideally placed to offer advice to partners and resellers who need to escalate any technical issues they cannot resolve themselves.
“Our engineering and postsales teams are accredited to the very highest level and have worked with Toshiba on product development over the years.”
swcomms has also offered resellers the opportunity to outsource maintenance contracts on a remote and/or field basis to ensure their customers’ technical needs are being met.
Meanwhile, the company will also shortly take delivery of an unrivalled stock of Toshiba UCS product spare parts for a wide range of models.
swcomms has set up a dedicated Toshiba support desk that can be contacted on 01392 345362 or [email protected].
Mr Lodge added: “On behalf of swcomms, I would like to take this opportunity to welcome all the Toshiba partners. If they have any questions or wish to discuss their needs in greater detail, we will be happy to meet with them in person.”