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Great Western Railway expands use of mobile tickets

By April 19, 2018January 26th, 2021Member News & Updates, Transport

Go from booking to boarding in just a matter of minutes and without the need for a paper ticket, as Great Western Railway (GWR) launches mobile ticketing across its network today.


GWR has expanded the availability of mobile tickets across its network, enabling customers to travel with their ticket on their smartphone or tablet, and the train operator is giving 20 lucky people the chance of winning £200 of e-Vouchers.


If all users of the app were to buy paper-free tickets it would save a 10-metre high stack of orange rail tickets every week, or over half a kilometre every year.


Passengers can now use their smart phone or tablet as a pocket ticket machine to purchase and to travel following the installation of barcode readers at station ticket gates across the GWR network.


Download or update the app for free and see if you route has been updated today.


The scheme covers all singles and return tickets; standard and first class, adult and child. Season tickets; Group Save and Rangers and Rovers are not currently available.


By downloading the GWR app customers can instantly purchase a wide range of ticket types, including on the day ‘walk-up’ fares, from the GWR app for the majority of journeys across the GWR network.


Tickets are displayed on the phone screen as an encrypted barcode to be scanned by new readers at ticket gates, and can also be checked on board by train managers with mobile barcode reading devices. 


GWR’s Head of Retail Lee Edworthy explains:


“Technology has fundamentally changed the way that we travel. The expansion of mobile ticketing will make buying a ticket and travelling with us much easier and more convenient, saving valuable time for customers.


“As one of the UKs leading transport providers, GWR is committed to making travelling by train even easier, and that is why we continue to develop our online and mobile ticketing service, ensuring we put our customers first and help communities to prosper.”


To be in with a chance of winning one of 20 prizes of £200 in GWR e-Vouchers, simply register on, and purchase a ticket from today, Wednesday 18 April until Wednesday 16 May for travel up to and including Wednesday 23 May.


Customers can download the GWR app for free from or from the Android and Apple app stores to a smart phone or tablet, and instantly purchase tickets.


Previously only a limited number of tickets for selected journeys could be displayed on a mobile device and all other ticket types purchased had to be collected from a ticket machine using the unique reference number sent to the customers’ device via e-mail.


Popular GWR routes where this service can be used include those in and out of London Paddington, Bath Spa, Bristol, Exeter, Oxford, Plymouth, Penzance, Cardiff, Swindon and Reading.


Those customers buying tickets for use on other journeys right across Britain can still use the GWR mobile app and then simply collect their tickets from a Ticket Vending machine or sales office at the station.