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Nexus are proud to announce that Tom Carver has been selected as an Anywhere365 ambassador

We are very proud to announce that Tom Carver from our Sales Team has been selected as an Anywhere365 ambassador.

Tom was chosen from nominations all over the world, for recognition of his sales expertise of the innovative contact centre on the Microsoft platform.

He was invited on a 2-day trip to the Netherlands to learn about the future of the product, network with the company and fellow ambassadors and, to collect his award at an exclusive ceremony. The accolade recognises the leading professionals who show effort and commitment with Anywhere365.

What is Anywhere365?

Anywhere365 is a universal contact centre which can by fully integrated into Microsoft Teams, enabling users to manage interactions across all channels. This enables organisations to provide a seamless customer experience and enhance productivity.

Key features include:

  • 100% native certified, seamless, real-time integration with Microsoft Teams
  • Dynamic routing of calls based on geography, prompts, CRM, skills and numbers.
  • Powerful management of agents across multiple contact centre groups and skills.
  • Interactive Voice Response (IVR) to route or allow calls based on customer choices.
  • Call and chat recording to make them available in reports and CRM systems.
  • Reporting and wallboards to discover bottlenecks, patterns, and trends in historic engagements to help streamline operations.

We’re very proud of Tom and his achievement and know that our clients appreciate his expertise on all the above!

For more information on how we can help your organisation with Anywhere365, give us a call on 01392 205095.